Dukes House | Supported Accommodation | One Big Family, Helping the Homeless

Dukes
House

Supported Accommodation

One Big Family have provided supported accommodation at Duke's House since July 2020. We have created a home for people to begin a journey of recovery from rough sleeping which is warm and welcoming.

This is a 9 bedroom project which offers a place to live plus support to people who have experienced rough sleeping and often have multiple, complex needs.

Referrals currently come via the Medway council Rough sleeper Initiative and Housing Options team.

Our team of well trained staff and volunteers recognise that to form positive relationships with our residents can take time and gentle perseverance, but we offer a truly "person centred" approach which tailors support to the resident's "need" - we are on hand 12 hours a day .

We have helped clients with issues such as :

addiction
mental health
health issues
debt / budgeting
lack of life skills / meaningful use of time
reconnecting with family

We recognise many of our residents have experienced trauma, so in 2023 we commissioned the services of Reset-21 to provide Trauma informed Training to our team to help us widen our knowledge and empathy (thus enabling us to provide the best support we can), they also offer a weekly on-site counselling service to our residents - for a small charity we have big ideas!

Showing residents that you actually care and are not going to give up on them even if they make a mistake is such an important part of what we do at Dukes House. Offering a listening ear and kindness makes a world of difference.