Job Description: Operational Support Manager
Salary: TBA (based on qualifications and experience)
Responsible to: Trustees of One Big Family
Contract: 12-month fixed term (with the possibility of being extended)
Purpose of the Job:
Work within One Big Family in Medway to provide technical support to ensure effect and efficient customer service, service delivery and development. Also to support clients and staff and ensure support for both is appropriately coordinated and communicated.
Main duties and responsibilities:
Source appropriate training for volunteers
Make sure volunteer expenses are sent to Finance Manager at the end of each calendar month, including ALL receipts
Ensure In-Form CRM is correctly used by staff
Review all OBF policies and procedures and update if necessary
Make sure all volunteers/staff are aware of policies, procedures and best practice
Administer OBF page for the Medway Lottery
Run In-Form CRM reports as requested
Assist with completion of online documentation for clients when needed
Regularly check referrals emails for Duke’s House and input any new referrals onto In-Form CRM
Liaise with RSI and Housing with regard to new residents moving in and residents moving out
Hold regular key-working sessions and complete Homelessness Outcomes Stars with residents
Undertake any ad-hoc duties as and when required
Person Specification: Operational Support Manager
English and Mathematics to GCE standard – Grade C or equivalent, or able to show
Salesforce Administrator Certification – or willingness to work towards.
Experience of working in a team.
Experience working with client group/people with complex needs
Experience within the sector and a willingness to self-improve
SKILLS AND ABILITIES
Good organisational skills.
Good communication skills.
Ability to learn new office systems and digital platforms.
Ability to think creatively and take a proactive approach.
Well-developed computer skills, particularly in the use of CRMs as well as Microsoft Office.
An eye for detail and produce highly accurate work, including the ability to proofread and edit copy efficiently.
Able to deal confidently with non-routine tasks.
Able to organise and prioritise workload.
Understands how to encourage, motivate and influence clients to enable themselves.
Awareness of General Data Protection Regulations (GDPR).
Awareness of the sensitivity of personal data and the need for confidentiality.
Knowledge of the needs of the client group.
Awareness and compliance with equality policies, procedures and legislation.
BEHAVIOURS AND VALUES
Compassionate, understanding and respectful to all
We welcome diversity
We believe in collaboration and sharing of knowledge and that we are stronger together
Please send a covering letter along with your CV, saying why you would be suitable for the vacancy of Operational Support Manager, to Elizabeth Shaw at firstname.lastname@example.org
Applications for this post are now closed.