One Big Family


One Big Family established a Sunday evening soup kitchen in Medway, at a time when no other such service is available. There is a friendly atmosphere, and plenty of hot food, drinks, clothing, toiletries and bedding available. This is all served by our amazing volunteers who go above and beyond to make sure everyone is happy. we now regularly have between 50/80 people attending – as well as a number of dogs! This is located on Meetinghouse lane and runs from 18.30 to 19.30. We take great pride in our soup kitchen and make sure everyone feels welcome and safe


In addition to the soup kitchen, we do regular outreach work around the Medway Towns as well as offering support by signposting to other organisations and accompanying people to appointments, such as with the council’s housing team and doctors. 

We also provide food parcels and home starter packs in the Medway area


Throughout Winter 2016/17 we worked alongside HALO in the Emergency Homeless Refuge (which opened ANY night the temperature dropped to zero or below) - Last winter 2017/18  we worked in partnership with them. We now open when the feels like temperature is zero or below. We regularly get around 15/20 rough sleepers a night.

The 2018/19 winter saw us run the refuge alone for the first time. New beds and bedding were provided. Once again we were full most nights offering comfort, warmth, a listening ear, a smile and any advice we could help with. We were joined by members of other organisations who gave advice and help any way they could.  2019/20 was another very busy winter shelter with over 1000 beds provided. 2020 saw us take control of Dukes house in Chatham. Our Volunteers are on site to assist and help the residents learn to adapt to normal life.

We work very closely with other organisations and we are part of the Supporting the Homeless in Medway Network.

We were very proud  winners of the Pride in Medway awards 2017 and we were again nominated for the award in 2018 and we were proud winners of the MHS homes award 2019

2021 saw us win the Kent charity award for best use of volunteers during Covid

 For more information please contact Elizabeth    elizabeth@helpingthehomeless.org.uk