Since 2017 we have run an Emergency Homeless Winter Refuge – this provision opened on any night the temperature was forecast to “feel like” zero degrees or below BUT as a direct response to the increase in numbers of rough sleepers in Medway, from 1st of January 2025 – 31st of March we will be opening on a nightly basis. 

This decision has been taken with the support from the local council and input from other agencies.
There will be up to 25 beds available for anyone who would otherwise be rough sleeping – we have separate rooms for men and women. Each person who attends will be given their own bedding bag, labelled with their name and containing a new, heavyweight sleeping bag, and pillow. 

Each night there will be 5 volunteers on site from 7.30pm – 11.30pm, who will prepare the sleeping areas, and be on hand to serve hot drinks and snacks, support with advise and signposting, complete paperwork, play games, or just chat, so everyone who attends feels welcome. Medway Council will provide overnight security personnel to ensure the safety of our guests.  

We will also be joined by staff from other agencies who will support with a range of issues eg substance misuse, domestic abuse, social care, physical health and housing, so we can offer people who stay instant access to vital services.